Policies & Information of
the hotel in Pertisau

All about holidays at Pfandler -
your hotel at Lake Achensee, Tyrol

Reservations in the hotel at Lake Achensee

Hotel room numbers and floors cannot be fixed upon reservation - however we will do everything we can to take your preferences into consideration.
All hotel rooms and suites are non-smoking. 

ARRIVAL: Rooms are available starting at 15:00 (3 pm). If you plan to arrive for your hotel stay later than 19:30 (7:30pm), we ask that you please let us know in advance.
DEPARTURE: Please check out of your room by 10:30. 

Our prices are per person and per night, excluding €3.00 local tax.
Package prices are per person for the corresponding duration of the hotel stay excluding €3.00 local tax per night.

Deduction for room / breakfast: €15 per night.

Surcharge for Single Occupancy:
Double Rooms Karwendel and Achensee €20 per night
Double Room Sonnjoch and Rofan €35 per night
No discount will be given for included meals that the guest does not attend.

Pets in the hotel in Pertisau in Tyrol

Dogs are welcome provided you give us notification in advance and bring your own dog bed. We ask for your understanding that dogs are not allowed in the dining rooms and in the Spa Vitality World . Hotel Pfandler reserves the right to charge for any final cleaning that may be required.

Bank account:

Raika Eben Pertisau, 
IBAN: AT30 3621 8000 0012 0170,
BIC/Swift: RZTIAT22218

Cancellation policy

Cancellation sounds annoying, and it is - for you and for us. We recommend purchasing holiday insurance coverage in case something happens before or during your holiday. The provisions of the Austrian Hotel Contract apply. Place of jurisdiction is Schwaz/Tyrol.

Current cancellation conditions for the summer season 2021

All bookings for the summer season can be cancelled free of charge up to 30 days before arrival.

A cancellation free of charge up to arrival day is possible if,

  • you have a verifiable positive COVID-19 test.
  • you have to go to home quarantine after your return.
  • Austria or Tyrol is classified as a risk area.
  • your country of origin issues a travel warning for Austria or Tyrol.
  • your country of origin or Austria close borders.

Cancelation and changes

  • up to 30 days previous to arrival date - free.
  • 70% of the complete arrangement will be charged for a cancellation of up to 29 daysprevious to arrival date.
  • 90% of the complete arrangement will be charged if the cancellation takes place during the week previous to planned arrival.
  • 90% of the complete arrangement will be charged for earlier check-out or non-arrival.

Advance payments

A deposit of minimum 200 EURO per room or 300 EUR per suite will be charged at any time after the booking is completed.

Prices, package deals and offers, and errors are subject to change without prior notice. Prices according to VPI05.17